Frequently asked questions

What areas do you service?

Greater Austin Area

How far in advance should I book?

Event set up dates and times are first come, first serve. To avoid the disappointment of not having your event date available, we suggest you contact us once you have secured your venue or at least 2 weeks prior to event date.

What is the delivery and return pickup fee?

Delivery/Set Up/Pick Up fee is $75 within 15 miles of our design shop (78759). Outside of 15 miles there will be a dollar per mile additional fee. This standard fee applies to: Events within 15 miles of our preferred service area, Venues with less than 4 flight of stairs or access ramp. Ground level event space with less than 5 flight of stairs, Multiply story venues with access to functional freight elevator, Pickup time before 10pm on the same date of event. Events outside of our preferred service area, multiple stair levels or stories with no freight elevator or requiring pickup after 10pm will incur an additional pickup fee.

How do I pay for your services?

Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card. A 50% deposit and a signed service agreement is required to secure your reservation for individuals. The balance is payable no later than the day before your event. For schools, non-profits, and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract and Purchase Order will be required.

What is your cancellation policy?

Cancellation requests must be made in writing by mail or email only. Refunds will be issued within 14 days from the time of request. *Cancellations prior to 30 days of commencement of Event Date(s): Total funds paid minus 50% of deposit, subject to special order and related expenses beyond Consultant’s control; *Cancellations between 5 and 30 days of commencement of Event Date(s): Full Refund of monies paid minus 100% of deposit. *Cancellations five days or less prior to commencement of Event Date(s):No Refund and the full balance is due.

Can you come to the event venue and tell me what I need?

Yes, we can provide an onsite consultation for a $50 consultation fee. This fee is applied to your invoice when you book your event with us. You can also take pictures, video and measurements and send us the details for a phone consultation at no cost.

How long do balloons last?

INDOOR - Many air filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space. All of our helium balloons will float for at least 3 days if indoors, but typically much longer! OUTDOOR - We cannot guarantee that balloons will last any specific amount of time when used outdoor. The sun, heat, wind, rain, etc., affects the lifespan of the balloons.

Can I provide my own balloons?

Unless they are are specialty balloons with custom printed logos or personalized messages, we will not use balloons purchased by our clients. As balloon professionals, we use the highest quality materials and we cannot guarantee the quality nor speculate about the longevity of balloons not provided by us. If something fails in the design due to inferior materials, this will not reflect well on the overall impression of our work and neither us nor you will be happy!

Are balloons biodegradable or can they be recycled?

Yes! Our latex balloons are made of natural materials and are 100% biodegradable at the same rate as an oak leaf. Mylar (or foil) balloons are NOT biodegradable but are able to be recycled.

What is a CBA?

CBA stands for Certified Balloon Artist. To achieve certification, CBA candidates are required to: 1. Satisfactorily complete a series of exams; 2. Apply knowledge of skills and techniques by designing and building professional balloon deliveries, arrangements, and decor; 3. Demonstrate their understanding of design theories, delivery techniques, and business systems through an oral presentation to a panel of industry leaders. There are only roughly 2,000 Certified Balloon Artist professionals worldwide who have earned this certification!

Do you donate balloons or offer discounts to not-for-profit organizations?

We are very active in our community, but unfortunately, we cannot donate to all the causes we would like to! If you have a non-profit, school or other organization that would benefit from balloon decor, please ask us about our Referral Program where your organization can earn 10% back on all referred events!